Microsoft Dynamics CRM

Microsoft Dynamics CRM is a customer relationship management software package developed by Microsoft. It is a business solution to help develop leads, nurture contacts, track your sales, and keep your customers happy.

Microsoft Dynamics CRM involves three basic steps

  • Finding and developing customer relationships.
  • Cultivating these relationships to enhance profitability.
  • Maintaining complete satisfaction of all customers.

Microsoft Dynamics CRM’s Key Ingredients

  • Comfortable, intuitive look and feel your people are already familiar with
  • Streamlines the way your people communicate with customers and collaborate with each other.
  • Flexible platform allows you to define the relationships between the people, money, services and “things” important to your organization; and manage the information and interactions between these relationships.

Microsoft Dynamics CRM

  • Allows you to work entirely from Microsoft Office and Microsoft Outlook
  • Provides you with one place to keep all of your customer information
  • Allows you to learn more about the behaviour of your customers
  • Offers greater security for your customer data
  • Is easy and quick to get up and running
  • Will grow as your business grows
  • Can send and receive faxes without the need for a fax machine
  • Is easy to maintain
  • Can be customised to the specific needs of your business
  • Is easy to migrate existing contact data

Benefits Of Microsoft Dynamics CRM

  • Native Microsoft Outlook Integration
  • Process Driven Interface
  • Full Suite of CRM Functions
  • Choice of Deployment
  • Real Time Insight
  • Wide Integration with Applications & Data Sources
  • Adapts to Manage any Relationship & Process
  • Lowers Processing Costs
  • Scalable Architecture
  • Frequency of CRM updates